Okay. I had a service appointment scheduled here at the New Pad last week and the company never showed and never called. So I telephoned them and left a message, asking what had happened. Afterward, I got on with my life. After a few days of not hearing back from the company, I called again and asked a real person what had happened. And let me be clear about this – I wasn’t rude. I wasn’t tip-toeing through the tulips either, but I was polite. Got it? After a few moments, the dude on the phone told me the appointment had needed to be canceled (that day) and that his manager had called me morning of to let me know. This was news to me, as I had been home and awake that morning and had received no calls. Not one. In fact, scrolling through my caller ID, I can honestly say I received zero-point-zero calls on the day of my appointment. I shared this with the phone dude, and he continued – repeatedly – to tell me there was a call, because his notes list it as having happened.

 

Deep breaths. How do you deal with situations like this? Really – I’d like to know. Because we can’t go around yelling “fuck-stick” into the phone when we have business to tend. We have to work with people in the world. We have to somehow communicate, come to terms and get shit done. It’s necessary, I tell you. Unless you live in a cave. And if you happen to live in a cave, please tell me who provides your wi-fi, because dude, you’ve got some awesome reception.

 

Anyhoo – I didn’t swear at the phone dude. Not once. But I did ask him to stop referencing a mythical phone call as fact, as it was incredibly offensive to me and insinuated that I was lying. And as there was no manager available (da fuh?), I asked to be contacted by someone the next business day. Today. We’ll see if that phone call takes place, or if it will live in fairy land.

 

In the meantime, if you have some tried and true techniques for dealing with lack of professionalism, please share. Aside from taking my business elsewhere, which may very well come to pass, I am at a loss.

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